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Communicating Assertively – US 9506 On-line Post-course Summative Assessment

     

    Instructions to learner completing this assessment:

    1. Altogether, there are 6 questions to this assessment

    2. You have to answer ALL the questions

    3. Follow the instructions for each question

    4. The time limit for this paper is 45 minutes

    5. Use the marks allocated to each question as a guide for the amount of information you should put into each answer

    6. Do NOT type anything in the Assessor’s Comments table

    7. Once you have completed and checked your answers click on the submit button

    8. Once you have clicked the submit button, you cannot return to your paper

    9. You are free to leave once you have completed your paper.

    Question 1a

    10 Marks | SO1 | AC 1/3 | CCFO - Communicating

    Describe assertive behaviour

    ASSESSOR’S COMMENTS

    Question 1b

    5 marks | SO2 | AC 2/3 | CCFO – Communicating | EEK

    List 5 advantages of assertive behaviour in the work place

    ASSESSOR’S COMMENTS

    Question 2a

    10 marks | SO2,3 | AC 1/4 | CCFO – Communicating | EEK

    Explain HOW the Adult ego state contributes towards resolving conflict

    ASSESSOR’S COMMENTS

    Question 2b

    10 marks | SO1-3 | EEK

    1. Describe the Open window in the Johari window

    2. Explain how the Open window contributes to conflict resolution

    3. Which Ego state is linked to the Open Johari window?

    ASSESSOR’S COMMENTS

    Question 2c

    5 marks | SO1-3 | EEK

    1. Which Ego is linked to the Hidden Johari window?

    2. Which Ego state is linked to the Blind Johari window?

    ASSESSOR’S COMMENTS

    Question 3

    10 marks | SO2/3 | AC2/1

    List 5 benefits of conflict resolution in the workplace

    ASSESSOR’S COMMENTS

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