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We help businesses achieve
success by developing
their people.

Monthly Promotions

The first 4 bookings on each course get a 20% discount if payment is on presentation of invoice.

Understanding EQ

July 6th – 7th

 

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Communicating Assertively

July 13th – 15th

 

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Over the past 21 years we have done this by…

  • DESIGNING PARTICIPATIVE TRAINING COURSES.
  • SATISFYING THE NEEDS OF THE CLIENT COMPANY.
  • PROVIDING QUALITY COURSE MATERIALS.
  • MEETING THE STANDARDS REQUIRED BY OUR INDUSTRY.
  • USING EXPERIENCED AND KNOWLEDGEABLE FACILITATORS.

Cheryl Carter is a small professional Accredited Training Provider who focus on facilitating intense small group training sessions.
We were established in 2000 and our emphasis is on promoting individual growth and development, whilst at the same time satisfying client requirements and industry standards.

We specialise in soft skills training and our expertise lies in Interpersonal Communication, Conflict Resolution, Project Management and Personal Development areas. We have a wide range of clients and we train across all levels in organisations.

Our in-class activities are driven by group discussions and exercises, individual assessments, role plays and videoed practical in-class presentations. ALL PoE’s ARE COMPLETED ON COURSE.
For summative assessments, learners are required to submit work related written assignments OR complete work related practical projects and presentations.

We offer courses in the following formats:

  1. Public Seminars – in class training at a hotel venue
  2. In Company – in class training on the client’s site
  3. Blended – a mix of in-class and online training – learner attends in class training AND Virtual Instructor-Led Training
  4. VILT – Virtual Instructor-Led Training

We offer a range of courses in Durban

Durban

Course Title June July August September October November December
*Communicating Assertively 13 – 15 5 – 7
*Effective Assessing 21-24 2 – 5 1 – 4
*Effective Mentoring 27 – 28 2 – 5 1 – 4
*Emotional Intelligence 6 – 7 5 – 6
Managing Diversity 7 – 9 7 – 9
Management and Motivation 7 – 9 7 – 9
Motivate and Build a Team – 3½ days 21 – 23
*Powerful Presentations 22-24 10 – 12 9 – 11
Problem Solving 1-3 13 – 15 12 – 14
Project Management 17 – 19 9 – 11
*Supervisory Skills 24 – 25 23 – 24
*Train The Trainer Plus Workplace Assessment 19 – 22 18 – 21
Train The Trainer Advanced Plus Workplace Assessment May 31 to June 3 13 – 16

*THESE COURSES ARE ALSO OFFERED IN VILT OR BLENDED FORMATS

Richards Bay

Course Title June July August September October November December
*Chairing Disciplinary Hearings 21 20
Communicating Assertively 3 – 5 12 – 14
Customer Excellence 14 21 9 7
Effective Assessing 26 – 29 20 – 23
Emotional Intelligence 22 – 23 13 – 14 7 – 8 1 – 2
Managing Diversity 1 – 3 10 – 12 19 – 21
Preparing Disciplinary Hearings 20 19
Problem Solving 17 – 19 19 – 21
Project Management 14 – 16 16 – 18
Supervisory Skills 14 – 15 2 – 3
Train The Trainer Plus Workplace Assessment 21-24 16 – 19 8 – 11
Train The Trainer Advanced Plus Workplace Assessment 27 – 30

*THESE COURSES ARE ALSO OFFERED IN VILT OR BLENDED FORMATS

 

Ready to develop your staff?

Take your business to the next level by developing their skills.
Tel: +27 (0) 31 584 6527

    Top

    Monthly Promotion

    Understanding EQ

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Simply being able to implement processes and procedures is not enough in business today. A person’s ability to interact with others, build relationships and respond appropriately to different situations is what will ensure success and respect in today’s business world.

    Understanding the role emotional intelligence plays in interpersonal and intrapersonal relationships in life and work situations will greatly enhance a person’s ability to communicate effectively with everyone.

    COURSE CONTENT
    DAYS ONE - FOUR

    • Overcoming nerves.
    • Defining the aims and selecting the material.
    • Researching the audience.
    • Language, tone and timing.
    • Organising the order of the presentation.
    • The persuasive process.
    • Visual aids.
    • Handling questions, interruptions and interacting with the audience.

    EQ

    • What is EQ?
    • Understanding the concepts and principles of EQ
    • Understanding the EQ brain

    APPLYING EQ

    • Self awareness, self assessment and self management
    • Developing social skills, learning to empathise and be sensitive to others
    • Self motivation

    THE EQ LEADER

    • Leadership and EQ
    • Getting rid of negativity
    • Learning to negotiate to the benefit of all
    • Giving feedback and listening appropriately
    • Working with difficult people

    COURSE OBJECTIVE
    Understanding EQ and the impact it has on individual lives

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English - Grade 12 level.

    Class size = maximum of 10
    Accredited with the Services SETA

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:
    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course, learners will be able to

    • Understand the importance EQ plays in everyday life
    • Implement EQ in their interactions with people
    • Assess their individual styles and approaches

    ASSESSMENT CRITERIA AND METHODOLOGY

    • Full participation in individual and group exercises, discussions and role plays
    • Completion of Portfolio of Evidence work at the end of each Module
    • Completion of a Summative post course presentation/assignment on EQ

    TRAINING METHODOLOGIES
    2 days in class

    Level 5

    COURSE NUMBERS Maximum of 10 learners

    Download the course overview

    Register Now

    Monthly Promotion 2

    Communicating Assertively

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.

    COURSE CONTENT

    SELF AWARENESS

    • Initial perceptions
    • Attitude to self/others
    • Individual Profiling

    INTERPERSONAL SKILLS

    • Barriers to good communication.
    • Transactional analysis
    • Body Language
    • How to Give + Receive Feedback

    ASSERTIVENESS

    • Assertive behaviour – individual assessment.
    • Assertive vs aggressive/submissive behaviour
    • Why aggressive/submissive behaviour?
    • How to be more assertive

    CONFLICT

    • What causes conflict?
    • Individual conflict strategies
    • Steps in conflict resolution
    • Conflict Resolution Role Plays

    WRITTEN ASSIGNMENTS
    Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.
    These assignments are part of the summative assessment process.

    COURSE OBJECTIVE
    To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English - Grade 12 level.
    Accredited with the MERSETA
    Class size = maximum of 12
    NQF Level 4

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Identify and understand other people's communication styles.
    • Implement appropriate steps to deal with conflict situations.
    • Understand the difference between assertive, aggressive and submissive behaviours.
    • Draw up individual Action Plans for the future.

    ASSESSMENT CRITERIA AND METHODOLOGY

    • Participation in class discussions and exercises
    • Completion of a Portfolio of Evidence Workbook
    • Participation in role plays
    • Completion of required written assignments.

    Level 4

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now