n

We help businesses achieve
success by developing
their people.

Monthly Promotions

The first 4 bookings on each course get a 20% discount if payment is on presentation of invoice.

ZULULAND COURSES

Emotional Intelligence

Jan 18 + 19
Learn More

Supervisory Skills

Jan 25 + 26
Learn More

DURBAN COURSES

Customer Excellence

Jan 27
Learn More

Communicating Assertively

Jan 25 – 27
Learn More

Over the past 21 years we have done this by…

  • DESIGNING PARTICIPATIVE TRAINING COURSES.
  • SATISFYING THE NEEDS OF THE CLIENT COMPANY.
  • PROVIDING QUALITY COURSE MATERIALS.
  • MEETING THE STANDARDS REQUIRED BY OUR INDUSTRY.
  • USING EXPERIENCED AND KNOWLEDGEABLE FACILITATORS.

Cheryl Carter is a small professional Accredited Training Provider who focus on facilitating intense small group training sessions.
We were established in 2000 and our emphasis is on promoting individual growth and development, whilst at the same time satisfying client requirements and industry standards.

We specialise in soft skills training and our expertise lies in Interpersonal Communication, Conflict Resolution, Project Management and Personal Development areas. We have a wide range of clients and we train across all levels in organisations.

Our in-class activities are driven by group discussions and exercises, individual assessments, role plays and videoed practical in-class presentations. ALL PoE’s ARE COMPLETED ON COURSE.
For summative assessments, learners are required to submit work related written assignments OR complete work related practical projects and presentations.

We offer courses in the following formats:

  1. Public Seminars – in class training at a hotel venue
  2. In Company – in class training on the client’s site
  3. Blended – a mix of in-class and online training – learner attends in class training AND Virtual Instructor-Led Training
  4. VILT – Virtual Instructor-Led Training

We offer a range of courses in Durban

Durban

Course Title November December January February March April May June
Chairing Disciplinary Hearings 23 5
*Communicating Assertively 25 – 27 24 -26
*Customer Excellence 27 12
*Effective Assessing 1 – 4 28 1 – 3 6 – 9
*Emotional Intelligence 2 – 3 17 – 18
Managing Diversity 7 – 9 1 – 3 5 – 7
Motivate and Build a Team – 3½ days 11 – 14 20 – 23
*Powerful Presentations 9 – 11 8 – 10 31 1 – 2
Preparing Disciplinary Hearings 22 4
Problem Solving 29 – 31 21 – 23
Project Management 9 – 11 19 – 21 28 – 30
*Supervisory Skills 23 – 24 23 – 24 10 – 11
*Train The Trainer Plus Workplace Assessment 7 – 10 16 – 19
Train The Trainer Advanced Plus Workplace Assessment 14 – 17 23 – 23

*THESE COURSES ARE ALSO OFFERED IN VILT OR BLENDED FORMATS

Richards Bay

Course Title November December January February March April May June
*Chairing Disciplinary Hearings 9 13
Communicating Assertively 1 – 3 5 – 7
Customer Excellence 9 7 6 7
Effective Assessing 21 – 24 9 – 12
Emotional Intelligence 1 – 2 18 – 19 12 – 13
Motivate and Build a Team – 3½ days 7 – 10 23 – 26
Preparing Disciplinary Hearings 8 12
*Powerful Presentations 15 – 17 19 – 21
Problem Solving 8 – 10 27 – 29
Project Management 16 – 18 15 – 17 3 – 5
Supervisory Skills 2 – 3 25 – 26 6 – 7
Train The Trainer Plus Workplace Assessment 8 – 11 7 – 10 9 – 12
Train The Trainer Advanced Plus Workplace Assessment 21 – 24 20 – 23

*THESE COURSES ARE ALSO OFFERED IN VILT OR BLENDED FORMATS

 

Ready to develop your staff?

Take your business to the next level by developing their skills.
Tel: +27 (0) 31 584 6527

    Top

    Monthly Promotion

    Emotional Intelligence

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Simply being able to implement processes and procedures is not enough in business today. A person’s ability to interact with others, build relationships and respond appropriately to different situations is what will ensure success and respect in today’s business world.

    Understanding the role emotional intelligence plays in interpersonal and intrapersonal relationships in life and work situations will greatly enhance a person’s ability to communicate effectively with everyone.

    COURSE CONTENT

    EQ

    • What is EQ?
    • Understanding the concepts and principles of EQ
    • Understanding the EQ brain

    APPLYING EQ

    • Self awareness, self assessment and self management
    • Developing social skills, learning to empathise and be sensitive to others
    • Self motivation

    THE EQ LEADER

    • Understanding why knowledge and expertise is important in the relationship
    • Skills and techniques to be a successful mentor
    • Assessing the relationship and the personalities involved

    SETTING GOALS & MONITORING

    • Leadership and EQ
    • Getting rid of negativity
    • Learning to negotiate to the benefit of all
    • Giving feedback and listening appropriately
    • Working with difficult people

    COURSE OBJECTIVE
    Understanding EQ and the impact it has on individual lives

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.
    SETA Services
    Class size = maximum of 12
    NQF Level 5

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Understand the importance EQ plays in everyday life
    • Implement EQ in their interactions with people
    • Assess their individual styles and approaches

    ASSESSMENT CRITERIA AND METHODOLOGY

    • Full participation in individual and group exercises, discussions and role plays
    • Completion of Portfolio of Evidence work at the end of each Module
    • Completion of a Summative post course presentation/assignment on EQ

    TRAINING METHODOLOGY

    • One Day In Class – conference venue OR on site
    • Blended – 1 morning session in class,
    • 1 morning session VILT
    • VILT – 4×4 hour Virtual Instructor-Led Training sessions

    Level 5

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    Monthly Promotion

    Supervisory Skills

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Many ‘experienced’ supervisors have difficulty motivating and leading their people to achieve greater results. They lack either the knowledge or the skills to lead teams and this often results in a demotivated and directionless team.

    COURSE CONTENT

    • Understanding the difference between managing and leading.
    • The role and responsibilities of the Supervisor.
    • Key Performance Areas.
    • Goal setting and Delegation.
    • What motivates people?
    • Getting commitment.
    • Building the team.
    • Effective communication.

    COURSE OBJECTIVE
    To equip supervisors and team leaders with the skills needed to manage and lead their team to achieve results.

    COURSE DETAILS
    Duration:2days
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.
    Class size = maximum of 12
    BBBEE Category: F

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Identify when they should manage and when they should lead
    • Set goals as well as give clear instructions
    • Identify their own KPA’s
    • Understand what motivates people
    • Understand the importance of delegation and giving feedback

    ASSESSMENT CRITERIA AND METHODOLOGY
    Learners are assessed by means of individual and group exercises, participation during group discussions and case studies.
    Portfolio of Evidence work and Individual Action Plans commit the learner to self-development and growth.

    TRAINING METHODOLOGY
    Training sessions are presented in an informal manner and individuals are encouraged to
    participate. Sharing of individual work experiences and knowledge helps learners understand the complexity of the business and how to deal with different situations. Case studies, role-plays and management simulations support learning points. Facilitators guide learners to individual awareness and self-discovery is encouraged and supported.

    Level

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    Monthly Promotion

    Customer Excellence

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Customers are our source of income and yet we treat them with such indifference, rudeness and apathy. To succeed AND grow in business, we need to put our customers first and we must learn to treat them accordingly.

    COURSE CONTENT
    DAYS ONE – FOUR

    • Introduction to Customer Excellence
    • Service Excellence
    • Attitudes to practice / avoid
    • The internal customer
    • Handling difficult situations with assertiveness – telephonically, virtually or face to face
    • Customer Expectations

    COURSE OBJECTIVE
    To make learners aware of the importance of customer service – both internally and externally.

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.
    Class size = maximum of 12

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Understand the service excellence process
    • Implement a method of dealing with difficult people professionally
    • Identify ways in which to manage and retain customers
    • Realise that attitude and approach are the crux to effective customer service

    IN CLASS METHODOLOGY

    • Participation in role plays, class discussions and exercises
    • Completion of a Portfolio of Evidence Workbook

    TRAINING METHODOLOGIES

    1. One Day In Class – conference venue OR on a client’s site
    2. Blended – 1 morning session in class, 1 morning session VILT
    3. VILT – 2×4 hour Virtual Instructor-Led Training sessions

    Level 4

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    Main Heading Goes Here
    Sub Heading Goes Here

    Monthly Promotion

    Communicating Assertively

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.

    COURSE CONTENT
    SELF AWARENESS

    • Initial perceptions
    • Attitude to self/others
    • Individual Profiling

    INTERPERSONAL SKILLS

    • Barriers to good communication.
    • Transactional analysis
    • Body Language
    • How to Give + Receive Feedback

    ASSERTIVENESS

    • Assertive behaviour – individual assessment.
    • Assertive vs aggressive/submissive behaviour
    • Why aggressive/submissive behaviour?
    • How to be more assertive

    CONFLICT

    • What causes conflict?
    • Individual conflict strategies
    • Steps in conflict resolution
    • Conflict Resolution Role Plays

    COURSE OBJECTIVE
    To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.

    Class size = maximum of 12
    Accredited with the MERSETA

    WRITTEN ASSIGNMENTS
    Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.
    These assignments are part of the summative assessment process.

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Identify and understand other people’s communication styles.
    • Implement appropriate steps to deal with conflict situations.
    • Understand the difference between assertive, aggressive and submissive behaviours.
    • Draw up individual Action Plans for the future.

    ASSESSMENT CRITERIA AND METHODOLOGY

    • Participation in class discussions and exercises
    • Completion of a Portfolio of Evidence
    • Completion of Individual Action Plans at the end of each Module
    • Participation in role plays
    • Completion of required written assignments.

    TRAINING METHODOLOGIES
    3 days in class

    Level 4

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

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    100% secure your website.
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    Main Heading Goes Here
    Sub Heading Goes Here

    Monthly Promotion

    Communicating Assertively

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.

    COURSE CONTENT
    SELF AWARENESS

    • Initial perceptions
    • Attitude to self/others
    • Individual Profiling

    INTERPERSONAL SKILLS

    • Barriers to good communication.
    • Transactional analysis
    • Body Language
    • How to Give + Receive Feedback

    ASSERTIVENESS

    • Assertive behaviour – individual assessment.
    • Assertive vs aggressive/submissive behaviour
    • Why aggressive/submissive behaviour?
    • How to be more assertive

    CONFLICT

    • What causes conflict?
    • Individual conflict strategies
    • Steps in conflict resolution
    • Conflict Resolution Role Plays

    COURSE OBJECTIVE
    To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.

    Class size = maximum of 12
    Accredited with the MERSETA

    WRITTEN ASSIGNMENTS
    Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.
    These assignments are part of the summative assessment process.

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Identify and understand other people’s communication styles.
    • Implement appropriate steps to deal with conflict situations.
    • Understand the difference between assertive, aggressive and submissive behaviours.
    • Draw up individual Action Plans for the future.

    ASSESSMENT CRITERIA AND METHODOLOGY

    • Participation in class discussions and exercises
    • Completion of a Portfolio of Evidence
    • Completion of Individual Action Plans at the end of each Module
    • Participation in role plays
    • Completion of required written assignments.

    TRAINING METHODOLOGIES
    3 days in class

    Level 4

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    No, thank you. I do not want.
    100% secure your website.
    Powered by

    Monthly Promotion

    Customer Excellence

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Customers are our source of income and yet we treat them with such indifference, rudeness and apathy. To succeed AND grow in business, we need to put our customers first and we must learn to treat them accordingly.

    COURSE CONTENT
    DAYS ONE – FOUR

    • Introduction to Customer Excellence
    • Service Excellence
    • Attitudes to practice / avoid
    • The internal customer
    • Handling difficult situations with assertiveness – telephonically, virtually or face to face
    • Customer Expectations

    COURSE OBJECTIVE
    To make learners aware of the importance of customer service – both internally and externally.

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.
    Class size = maximum of 12

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Understand the service excellence process
    • Implement a method of dealing with difficult people professionally
    • Identify ways in which to manage and retain customers
    • Realise that attitude and approach are the crux to effective customer service

    IN CLASS METHODOLOGY

    • Participation in role plays, class discussions and exercises
    • Completion of a Portfolio of Evidence Workbook

    TRAINING METHODOLOGIES

    1. One Day In Class – conference venue OR on a client’s site
    2. Blended – 1 morning session in class, 1 morning session VILT
    3. VILT – 2×4 hour Virtual Instructor-Led Training sessions

    Level 4

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    Main Heading Goes Here
    Sub Heading Goes Here

    Monthly Promotion

    Communicating Assertively

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.

    COURSE CONTENT
    SELF AWARENESS

    • Initial perceptions
    • Attitude to self/others
    • Individual Profiling

    INTERPERSONAL SKILLS

    • Barriers to good communication.
    • Transactional analysis
    • Body Language
    • How to Give + Receive Feedback

    ASSERTIVENESS

    • Assertive behaviour – individual assessment.
    • Assertive vs aggressive/submissive behaviour
    • Why aggressive/submissive behaviour?
    • How to be more assertive

    CONFLICT

    • What causes conflict?
    • Individual conflict strategies
    • Steps in conflict resolution
    • Conflict Resolution Role Plays

    COURSE OBJECTIVE
    To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.

    Class size = maximum of 12
    Accredited with the MERSETA

    WRITTEN ASSIGNMENTS
    Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.
    These assignments are part of the summative assessment process.

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Identify and understand other people’s communication styles.
    • Implement appropriate steps to deal with conflict situations.
    • Understand the difference between assertive, aggressive and submissive behaviours.
    • Draw up individual Action Plans for the future.

    ASSESSMENT CRITERIA AND METHODOLOGY

    • Participation in class discussions and exercises
    • Completion of a Portfolio of Evidence
    • Completion of Individual Action Plans at the end of each Module
    • Participation in role plays
    • Completion of required written assignments.

    TRAINING METHODOLOGIES
    3 days in class

    Level 4

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    No, thank you. I do not want.
    100% secure your website.
    Powered by

    Monthly Promotion

    Supervisory Skills

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Many ‘experienced’ supervisors have difficulty motivating and leading their people to achieve greater results. They lack either the knowledge or the skills to lead teams and this often results in a demotivated and directionless team.

    COURSE CONTENT

    • Understanding the difference between managing and leading.
    • The role and responsibilities of the Supervisor.
    • Key Performance Areas.
    • Goal setting and Delegation.
    • What motivates people?
    • Getting commitment.
    • Building the team.
    • Effective communication.

    COURSE OBJECTIVE
    To equip supervisors and team leaders with the skills needed to manage and lead their team to achieve results.

    COURSE DETAILS
    Duration:2days
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.
    Class size = maximum of 12
    BBBEE Category: F

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Identify when they should manage and when they should lead
    • Set goals as well as give clear instructions
    • Identify their own KPA’s
    • Understand what motivates people
    • Understand the importance of delegation and giving feedback

    ASSESSMENT CRITERIA AND METHODOLOGY
    Learners are assessed by means of individual and group exercises, participation during group discussions and case studies.
    Portfolio of Evidence work and Individual Action Plans commit the learner to self-development and growth.

    TRAINING METHODOLOGY
    Training sessions are presented in an informal manner and individuals are encouraged to
    participate. Sharing of individual work experiences and knowledge helps learners understand the complexity of the business and how to deal with different situations. Case studies, role-plays and management simulations support learning points. Facilitators guide learners to individual awareness and self-discovery is encouraged and supported.

    Level

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    Monthly Promotion

    Customer Excellence

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Customers are our source of income and yet we treat them with such indifference, rudeness and apathy. To succeed AND grow in business, we need to put our customers first and we must learn to treat them accordingly.

    COURSE CONTENT
    DAYS ONE – FOUR

    • Introduction to Customer Excellence
    • Service Excellence
    • Attitudes to practice / avoid
    • The internal customer
    • Handling difficult situations with assertiveness – telephonically, virtually or face to face
    • Customer Expectations

    COURSE OBJECTIVE
    To make learners aware of the importance of customer service – both internally and externally.

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.
    Class size = maximum of 12

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Understand the service excellence process
    • Implement a method of dealing with difficult people professionally
    • Identify ways in which to manage and retain customers
    • Realise that attitude and approach are the crux to effective customer service

    IN CLASS METHODOLOGY

    • Participation in role plays, class discussions and exercises
    • Completion of a Portfolio of Evidence Workbook

    TRAINING METHODOLOGIES

    1. One Day In Class – conference venue OR on a client’s site
    2. Blended – 1 morning session in class, 1 morning session VILT
    3. VILT – 2×4 hour Virtual Instructor-Led Training sessions

    Level 4

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    Main Heading Goes Here
    Sub Heading Goes Here

    Monthly Promotion

    Communicating Assertively

    The first 4 bookings get a 20% discount if payment is on presentation of invoice.

    Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.

    COURSE CONTENT
    SELF AWARENESS

    • Initial perceptions
    • Attitude to self/others
    • Individual Profiling

    INTERPERSONAL SKILLS

    • Barriers to good communication.
    • Transactional analysis
    • Body Language
    • How to Give + Receive Feedback

    ASSERTIVENESS

    • Assertive behaviour – individual assessment.
    • Assertive vs aggressive/submissive behaviour
    • Why aggressive/submissive behaviour?
    • How to be more assertive

    CONFLICT

    • What causes conflict?
    • Individual conflict strategies
    • Steps in conflict resolution
    • Conflict Resolution Role Plays

    COURSE OBJECTIVE
    To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.

    COURSE DETAILS
    ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
    Course is conducted in English – Grade 12 level.

    Class size = maximum of 12
    Accredited with the MERSETA

    WRITTEN ASSIGNMENTS
    Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.
    These assignments are part of the summative assessment process.

    INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
    At the conclusion of this course learners will be able to:

    • Identify and understand other people’s communication styles.
    • Implement appropriate steps to deal with conflict situations.
    • Understand the difference between assertive, aggressive and submissive behaviours.
    • Draw up individual Action Plans for the future.

    ASSESSMENT CRITERIA AND METHODOLOGY

    • Participation in class discussions and exercises
    • Completion of a Portfolio of Evidence
    • Completion of Individual Action Plans at the end of each Module
    • Participation in role plays
    • Completion of required written assignments.

    TRAINING METHODOLOGIES
    3 days in class

    Level 4

    COURSE NUMBERS Maximum of 12 learners

    Download the course overview

    Register Now

    No, thank you. I do not want.
    100% secure your website.
    Powered by